Q. How does the pricing work?
A. Most prices quoted are for a one day event. If you desire to use rental items for a longer period, please call our office for long term rates. All charges are for time out, whether used or not.

Q. How and when do I pay?
A. Payment is due before items are released to our customers. A 50% deposit is required to reserve the equipment, the balance is due upon delivery.

Q. When should I make my reservations?
A. Early planning ensures product availability. We ask for a 50% deposit to confirm a reservation. The reservation fee is your assurance that the items requested will be available on the day you request. In so much as we will turn other people away to accommodate your reservation, cancellations can result in forfeiture of your deposit. Please be sure of your plans before making reservations.

Q. What about changes in my order?
A. Additions are welcome based on availability. Small deletions prior to delivery (except tents) can be accommodated. Major deletions can result in forfeiture of deposit.

Q. Is there a charge for delivery?
A. Delivery is available for a nominal fee. Please call our office for more information.

Q. When will my merchandise be delivered?
A. The delivery dates will be noted on your reservation contract by our consultants at the time you place your order. We will make every attempt to deliver by the contractual timeline; however, due to many extenuating circumstances we cannot guarantee it. Each of our trucks has many stops during the day. Schedules are made several days in advance. You may request an a.m. (8 to 12) or p.m. (12 to 6) delivery.

Q. What are the normal delivery days?

A.  Our normal delivery days are Monday through Friday, 8AM to 6PM. Should you need after hours or weekend delivery we will make every effort to accommodate you.

Q. What if I am not at the site when the truck delivers?
A. If you know you will not be on the site, please call our office with instructions as to where the merchandise is to be left.

Q. What type of service can I expect when the truck arrives?
A. Standard delivery/pickup charges apply to ground floor drop off, at your site. If delivery/pickup is to be made to a specific floor or area, an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. The client must ensure an easily accessible load in area to help facilitate the unloading process.

Q. Will my rental equipment be set up and taken down?
A. Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.

Q. What is my responsibility for merchandise return?
A. Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions are subject to additional fees. All china, silver, glassware, etc. should be rinsed food-free and repackaged in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Mildewed, damaged, or burned linens returned in plastic bags will be charged to the customer at replacement cost.

Q. What happens if something is broken, damaged or missing?
A. We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secured when not in use and protected from weather

Q. What if my organization is tax-exempt?

A. You must provide your tax exemption certificate to us prior to any proposals or contractual agreements. We will not refund taxes paid once the job has been performed.

Q. Who is responsible for attaining the proper permits?

A. The customer is responsible for securing any and all required permits prior to setup. Outdoor events may require multiple permits from special events offices, zoning, and fire department. Please contact us to obtain additional information.